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can compliment your current Information Technology structure or we can manage all of your technology needs with our complete full service, flat-rate IT
service and support program called . managePOINT will quickly provide a noticeable return on your investment and positively impact your bottom line. managePOINT is fully
customized allowing you to tailor the solution that works best for your IT needs to ensure efficiency and availability while allowing you to focus on your core business.
No one enjoys an interruption in their work because of computer pains. Our on-site and remote support engineers are experts and will promptly diagnose and correct your challenge so you can get back to business.
With managePOINT we will check for availability, performance capacity and security with an advanced alerting system that proactively notifies our network engineers to handle the challenge before a real problem develops. managePOINT will also store the data gathered from monitoring so that we can perform trend analysis and provide analytical and summary reports to better serve your future business needs.
At Waypoint, our goal is to solve your technology needs before there is an interruption in your productivity. With our we will manage your data backup, asset inventory, security patch management, malware/spyware protection and removal, antivirus, software and service pack updates. We take care of the time consuming details for you.
With managePOINT you can receive professional detailing your infrastructures antivirus, anti-spyware, asset and patch management. managePOINT monthly reports also provide you with CPU, memory, disk space and overall systems performance data that will allow Waypoint and you, to better forecast your technology needs as your business grows.
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At Waypoint Solutions Group we will compliment your current IT Staff or manage your entire IT infrastructure. No matter what your level of need, we will be an extension of your team creating solutions that will allow you to grow your business!
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| Integrated IT Services |
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Application installation and upgrades |
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Desktop/laptop moves and changes |
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Application management and performance tuning |
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IT vendor management Waypoint will manage all IT related vendor issues once a vendor management form has been completed. Vendors included in this agreement: broadband, network, fax/copier/printer, website, database, hosting/Co-Lo, line of business software, hardware, point of sale systems and phone systems. |
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| Technology Leadership Services |
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Quarterly technology review meetings |
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Purchasing expertise |
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Forecasting/planning |
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Budgeting, P&L management |
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Consulting |
| We understand that when you or one of your employees is experiencing a computer challenge you would like to speak directly with a person to help solve the problem. Having a Live Service Desk provides your employees with immediate and personal support. Waypoint engineers can walk the individual through their challenge or the engineer can remotely take over the desktop and make the corrections needed. The service desk is offered with unlimited support from 8am to 10pm (U.S Eastern Standard Time) for all priority levels. This includes any issue with your entire IT infrastructure from your network devices, your servers and your desktops. With Level IV Support this service is extended to 24/7 on-site and remote support. No matter what your need – we’ve got you covered!
Waypoint can be your company’s and provide the information technology leadership and expertise you need. With over 60-years combined IT management experience, your organization is guaranteed to be in good hands. Your virtual IT Department can provide you with Integrated IT Services and Technology Leadership Services (see side panel).
Flat monthly rates are available and begin at Level II service
covering a variety of our solutions.
With managePOINT you can trust that your business IT infrastructure needs are proactively, effectively and efficiently met. Contact us today and let us navigate YOUR sea of technology. |
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